podcast Product Excellence product management

From GE to PlateRate—Revolutionizing Restaurant Loyalty Programs

Jeremy Hornby

In this episode of “Product Excellence: Insights from Award-Winning Leaders | Strategies for Success,” Garrett Lang shares his entrepreneurial story, from working at GE to founding PlateRate. Garrett discusses how PlateRate offers a loyalty system that incentivizes repeat visits to restaurants by rewarding customers for trying the highest-rated menu items. Learn how this innovative approach is reshaping customer retention for restaurants.

🔑 What You’ll Learn:

  • Early Entrepreneurship: Garrett’s journey from selling Gobstoppers to becoming a tech leader.
  • Lessons from GE: Insights gained from innovative web app development and leadership rotations.
  • Innovating in Ad Tech: How Garrett used AI to double ad click-through rates.
  • Building PlateRate: Revolutionizing restaurant loyalty with a customer-focused approach.

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About the Podcast:

Product Excellence: Insights from Award-Winning Leaders | Strategies for Success
“Product Excellence: Insights from Award-Winning Leaders | Strategies for Success” brings you behind the scenes with the top product management minds who have shaped some of the world’s most successful products. Each episode features award-winning product leaders sharing their real-world experiences, lessons learned, and the strategies that have driven their success. From building innovative digital products to navigating the complexities of stakeholder management, you’ll hear firsthand how these experts have achieved product excellence. Whether you’re an aspiring product manager or a seasoned leader, this podcast offers valuable insights, actionable takeaways, and inspiration to elevate your product management career.   Tune in WEEKLY to discover the key strategies that make products—and product leaders—truly exceptional.