Intra-product-type consistency, the Recognition and intuitiveness present within a product, is a key component in determining the overall Usability of a product. For an air travel website to be usable, it should have some basic, recognizable, consistency with other airline products. For example, on the top-left region of most every air travel website you will find a form to enter starting and destination locations, departure and return dates, as well as the number of passengers traveling on the given trip.
Quick-UX provides for the rapid, simple and quantifiable assessment of a product’s User Experience (UX). In answering the question of Usability, "Can I use it?" the sub-category of Recognition is one of frequent discussion, especially in the latest wave of online products and how they handle content presentation and interaction.
Today, we will look at 2 examples of Internet products with Poor Recognition, representing a Recognition value of 0.
Example 1: Poor Recognition (value = 0)
Presdo is a beautifully simple and unique event planner. Unlike all other event planners, there is neither a ‘create event’ nor ‘create’ button on the homepage. There is, however, a single text field prompting for an event description alongside a ‘do’ button.
It is not until the initial stage is grasped and acted upon, by the user, that any Recognizable elements, from ‘create event’ to ‘when’ and ‘where’ become evident.
Presdo is a wonderful example of product with Poor Recognition. A product does not have to be an ugly website or present a horrible idea to get a poor rating. Sometimes the most unique concepts are least easy to recognize. And, Presdo is just such a product.
Example 2: Poor Recognition (value = 0)
Perhaps the easiest example that exemplifies Poor Recognition is Ai Interactive Media’s website – with confusion all around.
While this product is clearly aiming to present a unique and fun experience, it should be obvious to all that the method of using and interacting with the product, as well as merely understanding what the product is trying to communicate, is difficult, and only achievable after spending a good deal of time with it. There are no recognizable elements, links, buttons, instructions, etc., that guide the user into making any decision.
Some recognizable clues become obvious after guessing to click on the moving, spiraling, zooming discs (perhaps CDs?). After clicking on one of these discs, another, uniquely distinct, interface is presented. On this screen, incomparable to any industry norms and unrecognizable to the average user, the user is presented with many more new concepts with very few being Recognizable actions (seemingly clickable), e.g. ‘Launch Work.’
To help everyone gain a deeper understanding of Quick-UX and how to benefit from performing quick, quantitative analyses of User Experience, I am, over the course of this series providing real-world examples of Recognition values…
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