Automating the Path to a Better User Experience

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I started writing about Quick-UX in 2008. Since then, I have written many detailed articles exploring, evaluating, and identifying areas of improvement for real products — along the components that make up Quick-UX. Now, through the help of Google Docs, as I did the other week with the release of the Quick-MI Worksheet, I’m sharing the Quick-UX Worksheet to make it even easier and faster for you to apply Quick-UX to your products, track progress, and share the results with your team. The Quick-UX Worksheet automatically performs all the necessary calculations and summarizes the product’s Usability, Usefulness, and Desirability for you.

00_quickux_worksheet

About Quick-UX

Quick-UX evaluates the degree to which a product successfully addresses the following 3 questions:

The elements evaluated in response to each question constitute a minimal representative subset that accurately addresses the question posed while adhering to the goals of Quick-UX.

Often, a quick assessment of User eXperience is more aptly called for. A quick assessment allows for rapid compilation of simple heuristics that can be very handy in providing…

  • a summarized view of a product’s overall User eXperience,
  • directional guidance for a product’s future development, and/or
  • metrics for comparison with other products.

Quick-UX is a method that I have developed and refined over time and frequently utilize when quick assessments are best suited to the task. The method that I describe below is a great way to build a summary description with quantifiable and comparable metrics, representing the understanding of the overall User eXperience of a product.

Instructions

The Worksheet is broken into sections based on Category as indicated by the blue row starting each.

01_blow_rows

Beneath each Worksheet Category are the variables that make up the associated category.

02_variables

To the right of the Category variable names is the Description column providing quick guidance regarding how to quantify each variable. More detailed guidance and examples can be found within article series posted on The Product Guy.

03_descriptions

The next two columns “Select One” and “Select All that Apply” contain the variable values. When a variable has values listed within the “Select One” column, only the variable that best describes the current product’s characteristic is selected and copied, within the same row, to the Total Value column.

04_consistency

When a variable has values listed within the “Select All that Apply” column, each value whose Description matches the current product is mirrored into the Total Value column.

05_credibility

The Accessibility value is calculated differently than all the other variables. The value associated with the Accessibility variable comes from the normalized result of a 3rd party application. To obtain this value we use a robust (and free) proxy for quickly assessing a product’s Accessibility through the use of the Functional Accessibility Evaluator (fae) link. The fae’s resultant scores are averages which, in turn, are normalized to a range from zero to one to represent the value for Quick-UX‘s Accessibility variable.

06_fae

The Total Values associated with each Category will automatically update…

07_total_value

… as will the Quick-UX Rating at the bottom of the table.

08_bottom

Quick-UX Summary boils it all down into one single page, from each variable value to handy visual representations.

09_summary_fullscreen

I also find it handy to use for tracking product progress over time, as well as instantly overlaying against products.

As an additional note, the Quick-UX Worksheet is pre-populated with sample data to make it easier to dive in and get started. As you assess your products, just replace/add/remove the variable values within the Total Value column to match your findings. (Remember, only modified the Total Value entries within the non-blue rows — everything else will update automatically for you.)

VIEW THE QUICK-UX WORKSHEET

Enjoy!

Jeremy Horn
The Product Guy

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About Jeremy Horn

Jeremy Horn is an award-winning, product management veteran with thirteen years of experience leading and managing product teams. Jeremy has held various executive and advisory roles, from founder of several start-ups to driving diverse organizations in online services, consumer products, and social media. As founder of The Product Group, he has created the largest product management meetup in the world and hosts the annual awarding of The Best Product Person. Jeremy can currently be found pioneering the next generation of content management and sharing at Viacom, acting as creator and instructor of the 10-week product management course at General Assembly, and mentoring at Women 2.0 and Lean Startup Machine. Follow Jeremy on twitter @theproductguy or his blog at http://tpgblog.com.

One thought on “Automating the Path to a Better User Experience

  1. Pingback: The Product Guy: Astonishin’ in 2010! « The Product Guy

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